Our Repair Policies

Repair Policies

At Cell Phone Care, we value our customers and ensure complete transparency in our repair services. Our policies are designed to provide clear expectations and protect our clients while maintaining the highest standards of service.

Service Warranty Policy

• Repairs include a warranty of 1 months on parts and labor.
• Warranty applies only to the specific repair performed.
• Accidental or liquid damage after repair is not covered.

Diagnostics & Estimates

• All devices undergo a free diagnostic check before repair.
• Customers receive a repair estimate before any work is carried out.
• No hidden charges – all costs are discussed upfront.

Repair Turnaround Time

• Most repairs are completed within 24–48 hours.
• Complex repairs may require additional time.
• Customers will be updated promptly on any delays.

Data & Privacy Policy

• Customer data is treated with strict confidentiality.
• We recommend backing up data before repair.
• Cell Phone Care is not responsible for data loss during the repair process.

Refund & Cancellation Policy

• Cancellations can be made before repair work begins.
• Refunds are not available once repairs have been completed.
• If a repair cannot be completed, customers will only be charged for diagnostics (if applicable).

Customer Responsibilities

• Customers must disclose any previous repair attempts or damages.
• Devices left unclaimed for more than X days may be subject to disposal or storage fees.

Still Have Questions?

At Cell Phone Care, our priority is to provide honest, reliable, and high-quality repair services. If you have any questions about our policies, please contact us.